Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

If something is wrong with your order — for example it's damaged, defective, or not what you ordered — you don't need to send anything back. Simply keep the item, and once your request is approved, we'll refund the full amount to your original payment method.

To start a refund request, contact us at support.snoutware@gmail.com and let us know your order number and what's wrong with your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-refundable items
Unfortunately, we cannot offer refunds on gift cards or sale items.

Exchanges
Since we don't require items to be sent back, the easiest way to get a different item is to contact us about your original order and place a new order for the item you'd like. Depending on the situation, we may refund your original purchase as well.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Just contact us at support.snoutware@gmail.com within that period — you don't need to return the item, and we'll refund you in full.

Refunds
We'll notify you once we've reviewed your request and let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take some extra time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support.snoutware@gmail.com.